Your workspace
Access and billing
For an invitation or access to a store, ask your workspace manager first. For anything else, tell us your workspace or store name and the page you were on.
For billing questions, include the invoice reference and your organization's billing name. Your manager pays finalized invoices from the billing page when payments are set up.
Sign in to your workspace
Content concerns
Report a video or ask for removal
Report a video from its review page. Without an account, email the public post link or the Trupe reference, what the concern is, and how to reach you.
People with approval access can remove a stored video. That stops new previews and any post that hasn't started; a post already being published may still go out.
Removing a video from Trupe doesn't delete a post that's already on TikTok. The account owner manages published posts on TikTok. We can help you find the post.
Report a concern
Your data
Privacy and disconnecting accounts
Email requests to see, correct, export or delete your information, from your account's email address where you can, and name the workspace. We may need to confirm you're allowed to make the request.
Someone with permission to connect a store can disconnect its TikTok account. A workspace manager controls shared persona accounts, including paused ones.
Disconnecting removes the live connection's tokens, the TikTok account identifier and nickname, and stops posts to that account that haven't started. Ayrshare posts are unchanged. Posts TikTok already accepted may still finish. Past records and backups can remain.
If Trupe can't confirm TikTok removed its access, remove Trupe in TikTok's app permissions. Disconnecting again can't retry credentials Trupe has already erased.
For persona accounts linked through Ayrshare, a workspace manager can use 'Disconnect this publisher in Trupe' to remove the stored publisher credentials. Manage access at Ayrshare and TikTok separately. Contact us about publisher data for a store's default account.
Read the privacy policy